In Online Bill Payment the user makes his/her electricity bill payment using our online services. To get access to online services, user should register by clicking register under Payment Services. After Registering, user can login by entering his/her email id and password and make online payments by using his/her credit/debit/master card.
In Offline Bill Payment, the user needs to pay the bill in physical form by visiting collection centers or bill junction or by dropping cheques/drafts in drop boxes provided at certain locations.

To signup for Online Bill Payment, user needs to click on register under Payment Services menu. The user is then asked to select HT/LT. Basing on HT/LT consumer the user needs to fill the remaining details and then click on confirm button. The user will then receive an email to his email id. Clicking on the link provided in the email, the user is then directed to the home page. By clicking on the Online Bill Payment under Payment Services the user is then directed to a page showing his/her information. Clicking on the submit button below the user is then directed to Payment page where he/she needs to select the payment option and click on continue.

To view current bill, user needs to select View Your Bill under Payment Services. The user is then directed to View Bill page. If he/she is a registered user the their information is displayed on the page. Otherwise user needs to fill in the form. Clicking on submit button the user will be able to view his/her current bill.
                                                                               [OR]
send SMS EPDCBILL <scno> to 56300 for Viskhapatnam,  Vijayanagaram,  Srikakulam   consumers.
send SMS EPBILL <scno> to  56365 for  Eluru, Rajamandry  consumers.
Ex:  EPDCBILL 1123201205216381.

A user can know his/her nearest payment center by selecting Offline Payment under Payment Services. He/She can also make payments by visiting their nearest Bill Junction or using the drop box facility provided at HDFC bank, IndusInd bank, UTI Bank ATM centers.

Customer service center (CSC) handles requests from consumers  for new services. Services for which no pole extension is required will be released within 48 hours. all request related to new service connection requisition are handled at CSC and the consumers must carry the following documents fro registration purpose. (a) Proof of Ownership or Indemnity bond (b) Wiring certificate from certified electrician. The consumers are given an acknowledgement of their request registrations, with a unique registration number, which must be provided in the future to know the current status of their requests. User can download the application for new service connection by clicking New Service Connection under Customer Care menu and then by clicking on the download option.

User can know his/her approximate power consumption by filling the form provided in Know your consumption option provided on the home page. The user is then asked to fill up the form with details regarding the application type, application name, Load in watts, no. of appliances and average usage per day. After entering all the appliances the user can know his approximate monthly usage and approximate amount per month.

The transaction fee for online bill payment is as follows:

• Centurian Bank Net Banking : Rs. 10/-
• IDBI Bank Net Banking : Rs. 10/-
• HDFC Bank Net Banking : Rs. 10/-
• ICICI Bank Net Banking : 5%
• Credit Card (Master/Visa) : 3%