Call 155333. A Call Center Executive, will receive your call. Complaints can be either individual complaints such as supply failure in an individual house or a general complaint like a pole leaning.

• For  General Complaints
  For registering general complaints, the consumer needs to specify the exact nature of complaint, the location, Telephone number and Name. The consumer need not provide any details relating to his / her individual service connection.

•  Individual Consumer Complaints
  For registering complaints relating to individual consumer problems, the consumer needs to provide details relating to his Service Number, Phone Number and the Complainant Name along with nature of complaint.

Step 3:

The Call Center Executive will register your complaint and provide you a unique registration number, which you need to retain for further status enquiry. Further, you will be informed about the time frame within which your complaint will be rectified.

Step 4:

The Call Center Executive calls up the field staff for rectifying the registered complaint. The field staff, after attending to the complaint and performing the necessary rectification works, reports back the status to the Call Center Executive.

Step 5:

In case the consumer wishes to enquire about the status of the registered complaint, he / she is welcome to call up 155333 and enquire about the status by providing the unique registration number.

Step 6:

Once the complaint is rectified, the Call Center Executive will call you to inform about the status of complaint and the complaint is treated as closed.

Step 7:

In case your complaint in not rectified in the stipulated time, or not rectified to your satisfaction, the complaint is escalated to the notice of higher authorities for prompt remedial action.