Electricity Call Center (Dial: 155333)

A round-the-clock customer service center, enables customers to register their complaints remotely over phone by calling up a centralized phone number '155333' on a 24x7 basis (24 hours a day and 7 days a week).

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Sl.No	Type of Complaint/ Request	Nature of Complaint / Request	Service Level Time Frame
1.	Meter Related	Meter Running Fast /Creeping	22 Days
		Meter Running Slow/Sluggish	22 Days
		Meter Stuck up	22 Days
		Shifting of meter	15 Days
		Meter Burnt	7 Days
		Other meter defects	22 Days
		Meter Glass Broken	7 Days
		Terminal Cover Not Sealed	7 Days
		Meter Seal Cut	7 Days
2.	Billing Related	Surcharge Dispute	7 Days
		Back Billing Disputed	30 Days
		Late Bill Receipt	7 Days
		Meter Reading not taken	7 Days
		Door Locked Cases	7 Days
		Meter Reading on Trust	7 Days
		Bill not Served	7 Days
		Phase Correction	7 Days
		Category Correction	7 Days
		Issue of Duplicate Bill	3 Days
		Wrong SC No. entered while accepting CC Bill	7 Days
		Paid CC Bill in time but appeared in D List	7 Days
		Security Deposit not Printing on the Bill	7 Days
		Non effecting of Category Change	7 Days
		Other Billing Related	15 Days
3.	Other Customer Service	Title Transfer	30 Days
		Non effecting of Additional Load	7 Days
		Requirement of Additional Poles	10 Days
		Termination Request	30 Days
		Name Correction	15 Days
		Phase not printing on the Bill	7 Days
		Category not printing on the Bill	7 Days
		Contracted Load not printing on the Bill	7 Days
		Consumer Name not printing on the Bill	7 Days
		Non Effecting of Name Transfer	7 Days
		Loose Span	10 Days
		Stay Wire Cut	10 Days
		Other/General	30 Days
		Category Change	7 Days
		Shifting of Service	5 Days
		Title Transfer	7 Days
		Line Tree Branches Touching	5 Days
		Non Effecting of Additional Load	7 Days
		Additional Complaint	15 Days
		New Connection Complaint	15 Days
		Reporting of Theft/Mal Practice	15 Days
		Category change	30 Days
		Address Correction	15 Days
		Shifting of service	15 Days
		Line shift	15 Days
		DTR Shift	15 Days
3.	Voltage Fluctuation	Voltage High	10 Days
		Voltage Low	10 Days
4.	Pole Related Complaints	Pole Rusted/Damaged	10 Days
		Pole Leaning	10 Days